It does a superior, although not perfect, job with hard produce and zips through soft produce easily. It leaves some pulp that doesn't have all the nutritious fluid extracted from it but not enough to be a problem. On the downside, we had to do quite a bit of chopping ahead of time so that the pieces of fruit and vegetables would fit through the food chute. This juicer is easy to care for. It takes only a little time to assemble and clean, and various parts are dishwasher-safe. The machine also comes with a cleaning brush, as well as a froth separator and a tall pitcher. This is a big machine, and it is noisy but at a decibel level comparable with other good-quality juicers. You can get help with the juicer over email, but there is no phone number for customer support.
We like this juicer a lot. It has a HUGE container to catch the pulp, so you can make lots of juices at once and bottle them. Also, the chute is really wide - we throw whole (smallish) apples, oranges and pears in it so we don't have to mess with slicing everything up. It pulverizes everything with no problem. The spout releasing the juice is a little wonky; we had a hard time figuring out what was actually fully open vs. fully closed (we are smart people with college degrees, I swear...it is honestly just a little unclear when you are twisting it). The pitcher catching the juice is great; it has a nice spout for us to easily pour it directly into bottles. The main downside is that it is a pain in the butt to clean, but that is every single juicer on the market, not just this one, so you can't hold that against it. Overall, we would definitely recommend this one!